This exact thing happened to me when I ran https://www.fatherly.com/ circa 2017. Google just shut down our account without notice. We were spending like $10k/month. It also locked us out of our premium support account, so we couldn't even get anyone there to notice that they'd locked us out.
After about 8 hours, a random Google support tech said it was because we were mining bitcoin, which was laughably untrue. We had CPU usage graphs and logs for the whole time and there was no spike. At around 12 hours, they turned it back on, said it was "misconfiguration of our abuse detection" and gave us like $100 in credit.
Absurd. Say what you will about AWS, they would never do that to a customer without a rep reaching out to you first. I have not trusted GCP since.
Google thinks everything should be replaced with automation.
Remember knowledge cards? Prior to the LLM AI revolution, they had an extraordinarily crappy AI system digest the entire internet to figure out the wrong facts about stuff and then present it to users as solid truth, with no human review and no way to report inaccuracies.
They just don't care. If the task requires a person to look at a thing and tell if it's right, they only do that for like 5 examples and then train a classifier, then deploy said classifier without thinking twice because "at internet scale" or whatever crap.
Google is the epitome of expecting happy path results to always be the end result. I could absolutely see someone writing this knowledge card system, but then realizing how much work it would be to edit it with some PM not wanting to say the project was a failure and needing serious amounts of human effort to correct and just releasing it as is. Gotta earn those KPIs for that next promotion, and then it's someone else's problem!
We are looking for a Senior Wordpress Engineer to join our rapidly growing team. The role is primarily PHP/JS in Wordpress - read the listing for more details. You've probably seen many of our articles from Nautil.us here on Hacker News. If you've enjoyed them, come work for our team and be a part of our growth.
Our entire company is remote and we don't even have an office to ever "return to", so we'll never change the rules on you. Our office is Slack, ClickUp and Github.
After about 8 hours, a random Google support tech said it was because we were mining bitcoin, which was laughably untrue. We had CPU usage graphs and logs for the whole time and there was no spike. At around 12 hours, they turned it back on, said it was "misconfiguration of our abuse detection" and gave us like $100 in credit.
Absurd. Say what you will about AWS, they would never do that to a customer without a rep reaching out to you first. I have not trusted GCP since.