I don’t use Waymo’s because they are really slow. At least for me. I get they’re safer. What’s new is everyone I know is complaining how expensive they are. Why are they so expensive? Is it because they are trying to make a profit on the total cost of ownership of a vehicle? They’re electric so it’s not gas. Uber and Lyft definitely outsource the cost odd maintenance onto the contractor.
The way I’m understanding it is that it’s more that if there’s a real population of people like his wife, that is only 5 percent of the actual population or even higher, for example, it may not be caught by such a small sample size.
Very possibly, I don't remember the event clearly. This was an opinion my partner expressed about my dishwasher loading habits. Although I did make the mistake of saying, "You've got it wrong, sweetie. I'm not the raccoon."
So now, I keep my mouth shut, rearrange the dishwasher after she's loaded it, and add more stuff into the dishwasher because there is now room for additional dishes.
I agree that Zoho is more intuitive than Zendesk and 10-20x cheaper, but that’s a really low bar. However, when we evaluated Zoho this past spring to replace our b2c 60-100 seat month Zendesk contract, we found Zoho to be really disjointed where every app was configured and looked different. The pricing and lack of contract was great but it seemed like different things were tacked together like how an agent would have to have two tabs open to take calls through their telephony app and answer chats through their B2B oriented messaging app. When our new contract for Customer Service expires I’ll check them out again but I think they need to standardize and simplify the look and feel of there apps and merge some if they want to move up market. For small businesses with a shoestring budget they’re a no brainier though!
> like how an agent would have to have two tabs open to take calls through their telephony app and answer chats through their B2B oriented messaging app.
Unfortunately, truth be told, most software is like that. Take Salesforce for instance - same issue. Granted, Zendesk niches at this painpoint you mentioned (and I've seen some enterprises switch from Zendesk to Salesforce and face the exact same issue as above), but their insane price increases after the PE acquisition does not inspire hope. UI-wise, Zendesk is still the best.
I’ve had two experiences with off-shoring. The first time my former CTO brought in a near shore firm and they worked independently on a large project. There was no knowledge transfer or collaboration with the on shore devs. They built what was asked, it was over engineered and much was built of little value. We still have the software they wrote but it is a liability. The second time, I’m now in the CTO position, instead of having the nearshore people silo’d we work integrated. Everyone is on the same team, code reviews, pull requests, all mutually understood. It’s so much better. It all starts from the top and if you don’t have vision you’re doomed to fail.
I haven’t read these books but it’s not unreasonable that this author or any other author could have reason to not be forthright about what their book is about
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