I'd love to use managed accounts to white label my onboarding, but I don't think my users will be able to absorb the 0.5% and our margins are far too low to do it for them. I don't really need control over the transfer schedule, is there any way to get the white label benefits without the cost? Or is standalone my only option for now?
Developer for the site here. We definitely talked about this in the post mortem. Do you have any specific changes that you would have made to make the process more clear?
I don't remember having any trouble with actually ordering the pack.
I do remember trying to bump the payment to $10 and not being able to. Adding an option to change the amount paid during checkout or making it much more obvious if there was one may have helped your "haul".
Separate shipping and billing addresses. My fiancee ordered a pack for $5, put in her credit card number, and put the address of the person she was buying it for in the shipping address slot. Then she realized there had been no place to put the billing address.
Long story short, the credit card charge went through, the package did not get shipped, and she's in the middle of resolving the situation via email with somebody at CaH, hoping her giftee gets their gift.
One comment: Myself and others were initially confused by the layout of the page into thinking that CAH had turned a massive loss. It's only when you get to the bottom that there was any indication of sales.
Me as well, the red text made me think they had just lost massive amounts of money and I felt really bad. Then I realized after reading some comments I just needed to scroll down. It probably makes more sense to include those costs with the revenue.
It was pretty clear they made a profit from reading the top paragraph saying $3 per unit was the total cost, and the first block of numbers said they averaged $3.89 in payments. So, that's $0.89 x 85,000 profit. I figured the rest was a story leading up to a good punchline.
Was there any way to enter different shipping and billing addresses? Right now I can't have anything shipped to my billing address, and on that form, I didn't see an option to set different addresses, so I couldn't pay for it. If you do this again, I'd recommend having that option (or making it more apparent if it was there).
(I was actually planning on paying $10, until I couldn't see how to enter different shipping addresses, at which point I changed my plan to pay $0 and enter just my shipping address. And then I proceeded to fail at both plans, not submitting the form at all due to my own forgetfulness.)
That's interesting. I assumed that the purpose of the sale was to increase the game's publicity/popularity, an attempt to get it into more peoples hands and make it into a household name. But if it's just an expansion pack, then you're really only selling to existing customers, not expanding the customer base.
