I heard this on the radio this morning. The NPR story reported the danger as individual’s PII can be combined through the power of AI.
I remarked how curious it is that wondrous AI should be the technology people need to experience before they can imagine the dangers of Data Brokers and the Mother Of All Databases (MOAD).
> “Most households aren't going to have a separate device for every family member…”
They want us to all to have user accounts and login like well behaved workers. So cute. Little Donald can login for hisself, and doesn’t need mommy to do it for him.
How are they measuring the success rate? It seems like a project like this is a great time to dive into the problem and define the parameters of success. If only to inform how you design the ai’s presentation of the shop. Ie. how quickly does it get customer’s profile and discover their issue.
Thinking about my experiences with mechanics shops—with the exception of dealerships and larger operations—if you’re talking to a principal, the conversation is brief. It’s possible customers will respond positively if the bot is effective for scheduling and if the price communicated by phone, and the final price are somehow aligned to expectations.
At my work we use quickbooks enterprise (which is a desktop app) for some clients and another (not Intuit) online/cloud app for other clients. I have extensive experience using both. The cloud apps are slow, buggy, lacking features, immature UI/UX, and not as open.
The principal limitation of qbe is lack of multi-location support. The main advantage of cloud is the ability to provide direct access (though the role/permission models I’ve experienced have other downsides).
It’s a mixed bag, but the advantages of qbe outweigh the aggravations of windows—for now.
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