I think you nail it, here: the biggest problem of google is support :) This is s... | Hacker News

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_pctq on Nov 30, 2017 | parent | context | favorite | on: Why Did ProtonMail Vanish from Google Search Resul...

I think you nail it, here: the biggest problem of google is support :)

This is something notorious and traversal to all its products.

reaperducer on Nov 30, 2017 [–]

Which is interesting because the #1 way to improve your product is to listen to your customer complaints.

This is Business 101 everywhere except Silicon Valley, which thinks it knows better than everyone else in the world.

_pctq on Dec 1, 2017 | [–]

Please, no need to be hateful, Intercom and Zendesk are from SF too :)

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