At the highly ethical, respectable company where I worked, this was going on:
Periodically, some actuarial would have a cow about how some benefit was costing too much. The policy would get sent to the legal department for review. Legal would find some defensible creative new interpretation for the language of the benefit in question. They would announce that we has been paying this benefit "wrong" the entire time the policy existed. They would retrain the entire claims department to "pay the benefit correctly."
At the highly ethical, respectable company where I worked, this was going on:
Periodically, some actuarial would have a cow about how some benefit was costing too much. The policy would get sent to the legal department for review. Legal would find some defensible creative new interpretation for the language of the benefit in question. They would announce that we has been paying this benefit "wrong" the entire time the policy existed. They would retrain the entire claims department to "pay the benefit correctly."