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Complete inverse of my experience. HMRC (the British IRS) are exceptionally good over the phone. As indeed were the divorce courts. Maybe the British government see the British jurisdiction as optional for their highest ticket clients :-P

The worst offenders in the UK have been cell-service providers, where the competition is fierce, and companies like Sports Direct, where the margins are tiny because the competition is so fierce. Good luck with low-cost airlines too, where the Heathrow-monopoly-abusing (according to VS) British Airways are also great on the phone.



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