I tried to cancel my paid account so I could create a new paid account without F... | Hacker News

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wepple on Oct 14, 2018 | parent | context | favorite | on: Dear Spotify, please let me unlink my Facebook acc...

I tried to cancel my paid account so I could create a new paid account without FB login. It was so frustrating that I’m now a happy Apple Music user.

Protip to companies: if your product is excellent, make account cancellation frictionless and the respect you show your users will pay dividends.

mattnewton on Oct 14, 2018 [–]

I had it migrated to a new paid account over chat with support in under 10 minutes - did you contact them? Arguably this should be a menu item somewhere, and maybe it is and I couldn’t find it, but my experience was very painless.

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