You shouldn't trust Namecheap either. Just because nothing happened to your domain, doesn't mean when it does Namecheap will help. I had numerous issues over the years including someone being real jerk over their chat and just because of their rudeness and knowing my email and full name, was able to took over my account.
We've used Namecheap for 7 years and have had no problems you mention at all and, needing tech help from them only twice, found them extremely helpful and friendly.
I've been very happy with Namecheap. I moved all my domains to them year that Godaddy did some bad shit (off the top of my head, they supported SOPA and the CEO Bob Parsons slaughtered an elephant in Zimbabwe for sport).
Well Namecheap is not much better... they are US corporation but CEO is fine to hire people wherever is the cheapest labor to serve american customers.
Besides, he sounds super unprofessional to me; 7 months ago he was sparing with me because he chose to be blind who is #2 top registrar [1]. He suppose to know this shit as a CEO, no?
A website that hasn't been gratuitously since 2010 is almost a positive sign for a registrar, especially if you only want them to shuffle around paperwork and not managing day-to-day technical aspects of the domain.
Namecheap is not cheapest neither (Namesilo)
https://www.trustpilot.com/review/www.namecheap.com