I live in the U.S. and frequently travel internationally. In this capacity, Fi is the best service I've used by far. When I'm in the U.S., my monthly bill is quite inexpensive, too, rarely exceeding $27 (including taxes). No B.S. hotspot fee (or having to jump through hoops to circumvent one). And I use an additional SIM card Google provided free-of-charge with an LTE modem to reverse-tunnel to a low-bandwidth automation server in a remote location. All great stuff.
Unfortunately, my experience with Fi customer service has been no better than Atwood's. Basically, if you can't solve a problem on your own, you're out of luck. To be fair, I've had terrible service with other providers, too (I haven't tried Apple but for technical reasons the iPhone would not work for me).
Unfortunately, my experience with Fi customer service has been no better than Atwood's. Basically, if you can't solve a problem on your own, you're out of luck. To be fair, I've had terrible service with other providers, too (I haven't tried Apple but for technical reasons the iPhone would not work for me).