I had the same type of shenanigans with their customer service. Eventually after calling every day for about two weeks I managed to find a competent supervisor that managed to follow up on what he said.
Since then I moved my main number back to ATT and I keep a Google Fi account open for my international travels. I only ever use Fi outside the US and I pause the account whenever I'm in the US.
GoogleFi is a good deal financially but if there is something I learned after years dealing with shady companies is that you don't want any of those shady companies have any leverage by keeping something essential such as your phone number under control as a leverage.
Sadly I saw exactly the same type of issue with their Google Cloud customer service. I really think that Google employee still think they work for the best company in the world and that people cannot wait to do business with them. They need to get out of their little bubble.
Google doesn't have customer service. They have instead built mechanisms to help them avoid any kind of meaningful interactions with their customers at all. If they've indeed built anything at all, it is customer neglect.
I had the same type of shenanigans with their customer service. Eventually after calling every day for about two weeks I managed to find a competent supervisor that managed to follow up on what he said.
Since then I moved my main number back to ATT and I keep a Google Fi account open for my international travels. I only ever use Fi outside the US and I pause the account whenever I'm in the US.
GoogleFi is a good deal financially but if there is something I learned after years dealing with shady companies is that you don't want any of those shady companies have any leverage by keeping something essential such as your phone number under control as a leverage.
Sadly I saw exactly the same type of issue with their Google Cloud customer service. I really think that Google employee still think they work for the best company in the world and that people cannot wait to do business with them. They need to get out of their little bubble.