Just want to note that shortly after I posted this, someone from SVB emailed me personally to let me know that they agree their online banking needs improvement, and have a relaunch in the works.
In our offline experience with them, we've found their customer service to be very good - personal, efficient and understanding (the latter was important given our circumstances as immigrant founders).
In our offline experience with them, we've found their customer service to be very good - personal, efficient and understanding (the latter was important given our circumstances as immigrant founders).