> you can't be as fucking god-awful at customer service as Google without someth...

		zbentley on Dec 14, 2019 \| parent \| context \| favorite \| on: Google Culture War Escalates as Era of Transparenc... > you can't be as fucking god-awful at customer service as Google without something to make up for it Like near-total dominance in multiple market spaces? They don't need great customer service or continued innovation to remain absolutely ubiquitous for decades to come.