I was actually going to comment on how much I like your communication style, so I'm glad to see it getting praise from other HNers.
Besides the lack of BS, I think I can learn a lot from your sentence and paragraph structure. Well-thought-out but to-the-point sentences. Short paragraphs. Direct communication on a difficult subject that shows empathy but doesn't try to sugarcoat.
Thanks, I bookmarked this page just as a reminder of effective communication.
Did you pass that through legal? :)
Thanks, yours, another loyal not-customer-support-harassing 5$/m DO customer.