It does however state that the issue was rectified after spending 30 minutes on the phone with the home office.
E: Eh, I guess you rewrote your entire comment.
> there needs to be an established alternative process
Well, there is. You apply over the phone or in person.
> the over-90-year-olds I know certainly would all struggle with this sort of thing
Do you think most of those people would find it easier to use the app than apply in person or over the phone?
It does however state that the issue was rectified after spending 30 minutes on the phone with the home office.
E: Eh, I guess you rewrote your entire comment.
> there needs to be an established alternative process
Well, there is. You apply over the phone or in person.
> the over-90-year-olds I know certainly would all struggle with this sort of thing
Do you think most of those people would find it easier to use the app than apply in person or over the phone?