I don't think you're wrong here, but I would phrase it a little bit differently. I've worked in a lot of pretty rural areas, and from what I've seen in the last 10 years or so even folks in very rural areas want a lot of the same things from their service as techies do. Also, even places like the Bay Area with huge amounts of exactly the HN demographic the residential Internet infrastructure isn't exactly great and isn't improving very rapidly.
My take on the situation is that what most people want is more Internet for the same or less money. That means the only way to get infrastructure improvements is with competition. If AT&T did a bunch of upgrades and then gave their customers better service for the same price their customers would take it, but the customers aren't going to pay more than they're paying now and they're only going to leave if there's something better.
My take on the situation is that what most people want is more Internet for the same or less money. That means the only way to get infrastructure improvements is with competition. If AT&T did a bunch of upgrades and then gave their customers better service for the same price their customers would take it, but the customers aren't going to pay more than they're paying now and they're only going to leave if there's something better.