That Tesla has bad customer service? Check out any forum for Tesla owners; there’s tons of love for the cars, the software, etc, but even the most die hard fan forum will admit that they haven’t prioritized their customer service.
There are constant horror stories from people who were pressured into accepting delivery of cars with defects, only to spent months fighting with the service center to repair glaring issues. Or users who reached out to support for account issues and receiving no response.