Or they were, but they had to do more with less. Given how companies love to "cut costs," the dedicated training people who had the time and expertise to think about how the task "should" have been done may have been canned. However, the need still exists, so the task fell on some overworked person with other responsibilities to juggle, who barely has enough time to get a quick an dirty job done with Youtube.

I believe management consultants call that "efficiency."