> If they apologize, you respond that apologies are not needed, and all that is required is that they only make agreements that they can commit to and that they meet all the agreements they make. If the person continues to fail at these, there is only one consequence that makes sense: they can no longer be part of the company.”
Ugh. "Your apology is irrelevant. Just never make this mistake or we will fire you."
Strongly dislike this quietly, creepily hostile communication style.
I think it’s poorly phrased and overly specific in how the conversation should go. The mistake of the individual is committing to something that perhaps wasn’t in their gift to deliver, and then failing to update when they knew they weren’t going to deliver it.
Ugh. "Your apology is irrelevant. Just never make this mistake or we will fire you."
Strongly dislike this quietly, creepily hostile communication style.