My lesson from the past couple weeks has been: don’t give Google money. 0 customer support whatsoever. I got locked out of my Google account, and for some reason their 2fa kept sending the code to the account I was trying to log into. So for 3 weeks I didn’t have access to YouTube premium, for which I pay actual money.
Now, they “say” there is customer support available, but you have to log into your account (which I couldn’t do) to get support! Otherwise they direct you to their very unhelpful support page, which just directed me to log into my account and follow the 2fa steps which didn’t work! And of course there is zero recourse whatsoever when locked out of your account, not a phone number, not even and email address.
So the only solution to stop YouTube from charging me was to issue fraud chargebacks with my credit card. How can a company of Google’s size operate without customer support? I had to turn to Reddit for help. It’s completely insane to me.
> How can a company of Google’s size operate without customer support?
It's one of those calculations like the insurance in Flight Club. If their expected profit from you is X, and the support cost is Y, and lost opportunity cost from you posting a bad review is Z, and X<Y+Z then it's better to piss you off rather than solve your issues.
Now, they “say” there is customer support available, but you have to log into your account (which I couldn’t do) to get support! Otherwise they direct you to their very unhelpful support page, which just directed me to log into my account and follow the 2fa steps which didn’t work! And of course there is zero recourse whatsoever when locked out of your account, not a phone number, not even and email address.
So the only solution to stop YouTube from charging me was to issue fraud chargebacks with my credit card. How can a company of Google’s size operate without customer support? I had to turn to Reddit for help. It’s completely insane to me.