Hacker Timesnew | past | comments | ask | show | jobs | submitlogin

This is almost my exact experience trying to run ads on Facebook. I created a Facebook ad campaign that was immediately suspended. The reason was I selected ads to be shown on Instagram, but the Facebook entity I was advertising from didn't have a Instagram account.

Okay, problem with their tool in my opinion. It shouldn't let you select running ads on Instagram if you don't have an Instagram account... But anyway I get the account unlocked via customer service and try to edit the ad to remove Instagram integration.

Account immediately locked again. Contact customer support again and they can't tell me why it's locked but they're able to unlock it for me.

This time I delete the old ad campaign and try to start a new one. Account immediately locked again. Third time I contact customer service and they won't tell me why the account was locked.

Since it's the third time, my account is permanently locked out and I'm no longer allowed to run ads on Facebook.

Afaik I did nothing wrong and didn't break any of their rules.



I’m sorry that happened to you. It definitely sucks.

At least you were able to talk to customer service a few times.

My experience with Google is that you’ll only get automated replies, no way whatsoever to communicate with a person.


ugh same this week

created fb account to use for ads, created a business page per their instructions, used an ad creative generated by their system from my website, few days later whole deal gets shut down for unspecified policy violation

nuts part is they don't know or can't say which policy

as best I can tell my business page was shut down for bad ads, and my ad was taken down for a bad business page

wondering if fb implicitly has the same policy twitter used to have explicitly, where you need to have an established presence w/ real activity before they'll let you advertise




Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: