With AWS I know I can always get someone on the phone who can, or if they can't they will find someone who can, explain any billing or technical question.
I don't know your situation but unlike any of the Google stories, you found out that you needed to submit a document and then you gained access? Google refuse to tell people what the problem even is.
The article implies that the card issuer (Brex) triggered the fraud suspension and the comments above agree. It was the same issue I had with AWS (but with a different issuer) and they never told me that was the problem. The paperwork I had to submit was in addition to fixing the payment method.
Some comments in here imply that, but there is no evidence anywhere other than randoms on the internet. There isn't even any implication from those people that changing card providers at this point would resolve this.
> The paperwork I had to submit
Who told you to submit paperwork? It already sounds like you had a terrible but better experience.
With AWS I know I can always get someone on the phone who can, or if they can't they will find someone who can, explain any billing or technical question.
I don't know your situation but unlike any of the Google stories, you found out that you needed to submit a document and then you gained access? Google refuse to tell people what the problem even is.