I think it saves a ton of goodwill. Yes, you’re taking a platform from people, but it’s much better to not take their money too. Nobody is losing their livelihood, it’s a gaming service that can easily be replaced.
Does it though? It doesn't seem to be in keeping with how the rest of Google functions with their general lack of care, customer service, or recourse on anything. It also don't paper over the fact that they killed a service that, just 3 months ago they said wasn't being shut down.
If there was some new Google paid service that I cared about coming out, I'd still be hesitant that this refund is some sort of fluke and not a standard practice, and avoid giving Google money for something they're likely to kill in a couple years.
I'm hesitant to claim exceptionalism, but history supports the claim that gamers are (a) quick to claim umbrage, (b) VERY vocal on social media, (c) have a LOT of free time to shitpost, (d) have long memories, and (e) are a younger demographic (aka future consumers).
Maybe that was communicated to Google leadership and "Let's pay to prevent everyone from hating us" was the cheaper option.
Perhaps, but I wonder if that class of gamers you're talking about is the target/actual audience for Stadia. The folks I knew who had/used Stadia were a lot more casual and non-traditional gamers, since why would you pay for an online streaming game service when you already own consoles or a robust PC?
It's not like Google has a good rep in that community already, given how much pretty much everyone on Youtube, and especially in its gaming community, complains about YT constantly. There's a reason most gaming folks are on Twitch more than Youtube and have to be bribed massively to move over to YT.
A lot of gamers are the sort of people that flame a developer of a bad game they never even bought/played in the first place. Attacking corporations is itself a sort of game they enjoy, having a personal stake in the fight isn't necessary for them.
Sure, but what I'm saying is that "lot of gamers" in my experience is the type to flame Stadia without playing or buying it anyway. I highly doubt the overlap of the population of /v/ and Stadia owners was that large, but maybe I'm wrong.
>why would you pay for an online streaming game service when you already own consoles or a robust PC?
Lots of reasons come to mind, but the biggest ones for me were portability (playing my games at max settings while traveling, at friends' houses, at work, at coffee shops, etc), the ability to play on whatever device I wanted (usually laptop or TV depending on the game when at home, but I also played a lot on phone/tablet while travelling), and to a lesser extent some smaller perks like using less battery life / hard drive space / time updating / etc than the native alternative.
In other words, if I have the choice between playing the same game on my desktop (strictly in my office) or on the couch (or wherever else I want to be), I'm always going to pick the latter.
If this is for goodwill, they have to start somewhere.
Google hasn’t remained the same company through its history. Like when that CFO came in and reduced moonshot projects and maybe general expenses a lot. Which was a radical departure from their past.
Maybe Google is realizing they can’t keep being this cold company forever.
Or! Just like you I agree this one time doesn’t get me to trust Google not shutting things down with no recourse. It would have to be done a few more times.
I don’t disagree with that, but I think it’s somewhat orthogonal. If you pay people back, the general reception is now “eh, assumed this was going to happen. Glad I’m not out hundreds of dollars.” compared to fire and pitchforks if there’s no refunds. Google already has the rep for shutting things down. This doesn’t really move the needle besides showing that they will at least financially compensate your loss.
