A lifecycle policy is a truly underrated component of a good services and software business, and I wish more people both understood that, and more companies had them.
When I buy pretty much any Microsoft product, I can go on their lifecycle policy page and see a date, often five to ten years out, when they commit to continue supporting/securing the product through. If I get more than that, great, but there's a commitment Microsoft is held to up front.
Google cannot make that commitment because Google cannot commit to anything. But it's a large enough company it could afford to do it and eat the cost when it was a bad call. The reason they won't is because Google doesn't view customers as people or partners they need to value.
When I buy pretty much any Microsoft product, I can go on their lifecycle policy page and see a date, often five to ten years out, when they commit to continue supporting/securing the product through. If I get more than that, great, but there's a commitment Microsoft is held to up front.
Google cannot make that commitment because Google cannot commit to anything. But it's a large enough company it could afford to do it and eat the cost when it was a bad call. The reason they won't is because Google doesn't view customers as people or partners they need to value.