I went to a restaurant on Friday where the sit-down experience was identical to the online-ordering take-out experience but with a table in front of the pick-up counter. The food was fantastic but I hated the experience.

Some time ago I had coffee with someone in a cafe that did the same thing. I never went back to that cafe again. We spent a full ten minutes of our ~hour time not talking to each other because we were too busy futzing with an awkward online ordering system.