I agree with you and the parent. It's a conversation you need to have at least once. Explain your workflow, getting in the zone, etc. Explain why there is a ticketing system. Explain the disruption to the productive day that interruptions like this bring.
It totally sucks that you can't just be a semi-independent craftsman who works on what comes their way in a nice orderly queue, but that's the reality of today's workforce. If the interruptions keep happening time and time again after having this conversation and following up on it, then at least you know where you stand in this company.
It totally sucks that you can't just be a semi-independent craftsman who works on what comes their way in a nice orderly queue, but that's the reality of today's workforce. If the interruptions keep happening time and time again after having this conversation and following up on it, then at least you know where you stand in this company.