Maybe I’m reading too much into your comment, but it seems like an overly negative/cautious take?
Personally I can see exactly where this product fits in and provides a valuable alternative to the incumbents, and I’m really happy to see a self-hosted open source solution in this space.
The ability to have total ownership and control of the customer data (when needed) is great.
The balance between a friendly UI and a well thought out developer/integration experience seems especially good to me.
The TCO is going to vary wildly based on the org’s scale and state of development. And yes, skillset. Your reservations might be slightly skewed by your experience in “BigCo” land? :)
Personally I can see exactly where this product fits in and provides a valuable alternative to the incumbents, and I’m really happy to see a self-hosted open source solution in this space.
The ability to have total ownership and control of the customer data (when needed) is great.
The balance between a friendly UI and a well thought out developer/integration experience seems especially good to me.
The TCO is going to vary wildly based on the org’s scale and state of development. And yes, skillset. Your reservations might be slightly skewed by your experience in “BigCo” land? :)