Sure, it's no big deal and it's completely understandable. I just wouldn't characterise it as "incredibly polite".
I think file system vs database storage is very much about trade-offs. Unfortunately the debate descends too quickly into who is right and who is wrong.
It's always difficult for developers to talk to users who often really don't know what they are talking about. I know that very well.
The only thing you can do as a developer (if you have time and patience) is to translate what users say into the closest thing that does make sense in terms of trade-offs.
I think file system vs database storage is very much about trade-offs. Unfortunately the debate descends too quickly into who is right and who is wrong.
It's always difficult for developers to talk to users who often really don't know what they are talking about. I know that very well.
The only thing you can do as a developer (if you have time and patience) is to translate what users say into the closest thing that does make sense in terms of trade-offs.
But nobody is always patient.