> making things personal on this scale seems not very smart argument
I think it is very illuminating. Imagine you created a thing. It is successful enough that hundreds of hospitals bought it. They use it day after day for healing people. And after 22 long years ago one of the many many decisions encapsulated in that product is a mistake in hindsight. You worry it might cause harm in rare cases. But, luckily you can send around a service technician who checks things, maybe takes corrective action and it further lowers the already low chance of anyone getting hurt.
Would you feel like a failure? I would be over the moon that I made something so successful and helped heal so many people. Would be slightly embarrassed that I have missed something, but glad that nobody got hurt and we can fix the issue.
If this is how I personally would feel why should we act as if the company as a whole is a complete failure?
> Maybe if they do too many things that need to be recalled they should cut somewhere
You don't understand me. It is not that they do too many things and that is why they have recalls. Every human endeavour has the chance of things going slightly wrong. If an entity, a company in this case, has many projects it is more likely that you will hear about some of them being occasionally going a little bit wrong.
What I'm saying is that you should look at the number of recalls as a proportion of their reach and volume. And if you do that you will realise that they are neither exceptional nor should they feel ashamed of themselves.
It sounds like you demand perfection and that is not a realistic goal to attain.
I think it is very illuminating. Imagine you created a thing. It is successful enough that hundreds of hospitals bought it. They use it day after day for healing people. And after 22 long years ago one of the many many decisions encapsulated in that product is a mistake in hindsight. You worry it might cause harm in rare cases. But, luckily you can send around a service technician who checks things, maybe takes corrective action and it further lowers the already low chance of anyone getting hurt.
Would you feel like a failure? I would be over the moon that I made something so successful and helped heal so many people. Would be slightly embarrassed that I have missed something, but glad that nobody got hurt and we can fix the issue.
If this is how I personally would feel why should we act as if the company as a whole is a complete failure?
> Maybe if they do too many things that need to be recalled they should cut somewhere
You don't understand me. It is not that they do too many things and that is why they have recalls. Every human endeavour has the chance of things going slightly wrong. If an entity, a company in this case, has many projects it is more likely that you will hear about some of them being occasionally going a little bit wrong.
What I'm saying is that you should look at the number of recalls as a proportion of their reach and volume. And if you do that you will realise that they are neither exceptional nor should they feel ashamed of themselves.
It sounds like you demand perfection and that is not a realistic goal to attain.