There's still a difference between profitability and customer satisfaction. | Hacker News

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		nhangen on April 24, 2012 \| parent \| context \| favorite \| on: We work a 4-day week and just raised $4.75m There's still a difference between profitability and customer satisfaction.

dotBen on April 25, 2012 [–]

yes, and investors ultimately only care about one of them.

nhangen on April 28, 2012 | [–]

That's my point. We've somehow shifted from caring not about customers, but about investors. It's sad.

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