This is a company with one of the largest digital infrastructures in the world. An outage is understandable, inability to tell they're having an outage and inform users appropriately is not. Stop making excuses for people who are literally awash in resources.
> Stop making excuses for people who are literally awash in resources.
This is a pretty weird outlook to have - looking at any group awash with resources, whether it be governments or other companies, and you can clearly see that even with those resources, failures still happen.
You can jump up and down and pretend that this is solvable, or you can look at reality, look at all the evidence of this happening over and over to almost everyone, and conclude with some humility that these things just happen to everyone.
(Looking this reality in the face is one of the things motivating my beliefs around e.g. AI safety, climate change, etc.)
It is always better for the company's rep for the issue to have been on your end. Admitting fault comes with a potential liability. It's gaslighting written as an SLA
