Interesting, I also just used the support link, talked to an agent via text chat, asked for a refund, they asked for a screenshot, I shared a screenshot, and they immediately refunded me. They did not suggest an alternate approach (the 3 months of premium you mentioned). I didn't actually want a full refund because I got some use out of my Car Thing while I had it, I was banking on the 3 months of premium. Oh well. :)