Similar thing happened to me a while ago with a vendor. When your management team summons you to ask why the hell their site is down, you can't point fingers at the vendor if their marketing literature says it doesn't go down.
If you don't host your data in several alternative dimensions so that the same events wouldn't transpire in all of them - why not assume you'll encounter the occasional outage?
Similar thing happened to me a while ago with a vendor. When your management team summons you to ask why the hell their site is down, you can't point fingers at the vendor if their marketing literature says it doesn't go down.
Sticky situation.