To me the article reads that simplistic metrics do no accurately assess performance of employees.
Managers need to work out what their reports are working on, and base an opinion on performance using more than just "number of tasks closed" etc.
by creating these simplistic metrics, it means that the management chain has a false sense of what make the company tick. That confidence is the rot, not the poor performers. Simply because they do not actually know who the poor performers are.
To me the article reads that simplistic metrics do no accurately assess performance of employees.
Managers need to work out what their reports are working on, and base an opinion on performance using more than just "number of tasks closed" etc.
by creating these simplistic metrics, it means that the management chain has a false sense of what make the company tick. That confidence is the rot, not the poor performers. Simply because they do not actually know who the poor performers are.