There's also supportdetails.com which has a feature to let you customise [1] the recipient email etc so people can easily forward the details through to you.
Yep. That one looks good and showed up in our research as well. In aboutmybrowser, we generate a custom url for you so you can copy the url and share your info easily. No need to copy all the text or enter your email to share the info. Just better to protect your privacy and anonymity.
More of the similar products out there focus on users who want to find out their info (basically savvy users). This is for support agents who want to find out their users' browser info without asking them to go through so much trouble
>No need to copy all the text or enter your email to share the info. //
So a support provider has to send the user to your site. The user then has to copy the URL, paste it in to a message, lookup the person making the request for the details and forward them. The requester has to then go to your site and enter the URL in order to retrieve the details.
Most of my tech support requests come in via email anyway. I send them to supportdetails.com, and they're very happy to send me an email. We have a tech-savvy userbase, so usually they say they liked it so much they'll use it themselves.
We used that as a jumping off point when we created my company's support portal. We added a contact form and text box for the user to describe the issue, as well as the option to attach a screen shot. Once submitted it creates a ticket in our support system.
It has allowed us to troubleshoot issues quicker without having to do the back and forth of trying to get our customer to figure out what OS or browser they are running.
[1] http://supportdetails.com/?sender_name=example&sender=em...