I get the confusion -- it looks like the reporter of the bug just posted a raw email response that they got without adding any sort of decoration to make it clear it was from an email they got. At least, that's my reading of this.

I'm also not sure if the person/bot who responded was saying "No refund" or that they couldn't issue a refund, or if a Github Issue was an appropriate place to ask for a refund.

Let's hope a human on the other end is reading this and acting accordingly. It all seems like we're only seeing part of a story.

Thanks. That makes sense, and the thread reads differently to me now. I’m not hopeful the guy will see any refund.

He's the guy who reported the bug. It looks like he copy-pasted an email from Anthropic without context, and the gif is his response.

Thank you for pointing this out, it left me confused. It would have been a lot clearer if the text were in a quote block!

Ah, totally missed that! Thank you.

sasha-id submitted the original bug report, and then bcherny confirmed that it was a bug and that it's been fixed.

Given that, it's almost guaranteed that sasha-id is a legitimate actor.

If you're confused about sasha-id's comment here (https://github.com/anthropics/claude-code/issues/53262#issue...), it's because they just copied and pasted a support response from Anthropic.

Totally missed that, and it was obvious in retrospect, haha. Thank you.

All these claude issues are full of bots, sometimes bots replying to themselves and getting confused. It's impossible to tell what is a real issue and what is hallucination. I'm surprised anthropic even bothers to read them.

In this particular case I think the authors reply is them quoting what support told them?

I'm confused about the timeline of events; in the PR, the github actions user lists this as a possible duplicate of https://github.com/anthropics/claude-code/issues/53171, which was created earlier, and doesn't seem to be have been edited after the fact. Did sasha-id just copy that bug report and get credit for discovering?

He is the original author who faced the bug. I believe he just copied the response he received from Antrophic

Thanks for clarifying. The interesting thing is, confusion is due to finding not too hard to believe Anthropic is audacious enough to respond publicly and include a gif.

Thank you, and agree with hirako2000 that I was primed to believe they would actually reply like that, so found it harder to follow for that reason.

The second reply post was his copy and paste response from Anthropic's support staff along with a funny meme mocking it. He just didn't put it in a blockquote or quotation marks.

It was obvious to me, but I can see how somebody could get confused from that.