Most of the problems with Windows 8 are typical Microsoft errors. This may be the most radical example of them but basically it fits into the same patterns. The UI revamp on the desktop side was almost entirely unnecessary from a user's standpoint. It only exists to promote Microsoft's own self interests by promoting Windows phones/tablets and attracting developers to the new platform. It’s the type of move that would have worked quite well for Microsoft in the 1990s when users had very little choice. With more competition now any bit of friction you introduce can drive users away. Either by switching to a competitor’s product or not upgrading.
The other big typical Microsoft error was rushing out buggy/slow software and betting they would have plenty of time to fix it later. This worked fine for decades but user expectation’s have increased as often happens. If someone re-released a 1950s era automobile consumers would be horrified at how unreliable it was. Totally acceptable in the 1950s. Totally unacceptable in 2012. For its size and complexity I don’t think Winodws 8/RT is unexpectidly buggy/slow it’s more that the competition had the luxury of a 5-6 year head start slowly evolving their operating systems. Microsoft had to do it in 2 years. So you get all the pain of bugs upfront instead of spread out over a more tolerable time table.
Ironically the biggest mistake is very atypically the type of error Microsoft makes. They rushed people into this new platform quickly without doing much to soften the ground or ease users over. Retaining the classic desktop UI was a big hedge on the Metro bet but only offers an escape not a bridge. Generally Microsoft has to be dragged into the future kicking and screaming. This is a rare case where they actually moved too fast for user comfort. If they had made Windows 8 more of a bridge with the new UI features and other major changes taking a less in your face presence they could have moved forward quickly with Windows 9 as a bigger change.
All that being said I don’t think it’s a total diaster. They just need to quickly walk back a few bad choices especailly for desktop users. They need to make a few concessions to usability in the Modern UI style. Mostly they just need to accept that business practices that worked when you were a giant monopoly don’t work when you are the new comeptitor challenging the big established players.
This is how I see it. No one asked for Metro. Many people simply don't want it. It exists solely for Microsoft's benefit, because they want to move in that direction. I also would bet money that it's going to get harder and harder to live in a non-Metro world over the next couple years (if, that is, you are still using Windows).
I recall my Dad asking me if I was looking forward to getting Vista (back before it was revealed to be the train-wreck it was) and I replied that I wasn't. It simply had nothing I cared about. Windows 7 was the same way. Its improvements over XP are, IMO, few and of little impact. I do not find its performance to be consistently better than XP and its interface most definitely is inferior (but "Classic Shell" fixes that).
The only thing I've seen from Microsoft that was even remotely interesting in the last 10 years was Kinect, and I don't play the kind of games it's good for. Call me a hater, but MS simply doesn't have anything to offer me.
And like many people, if it weren't for games and a small handful of apps that I could live without if I really had to, I would run Linux on all my machines. However... Steam is coming to Linux and a good number of GOG games run in Wine, so soon there may literally be no reason for me to use Windows (at least when not at work).
Maybe it's the economic reality that Microsoft simply doesn't care about experts who have been using computers for 30 years because there are so few of us. We power users, experts, software developers and others may smugly abandon Microsoft because we think they aren't worth using any more, but Microsoft may simply think, "Good riddance, we don't need you any more."
I don't read what most people read, or listen to what most people listen to or watch what most people watch, so I'm used to it and that works for me.
But it's a little different with Microsoft, because they are still a very effective monopoly in some ways (e.g., Office) and even if you have no personal use for them, you can't completely escape Microsoft yet.
You've also got a good point, jsz0. Microsoft has completely forgotten how to compete. They are so used to forcing whatever they want on people and having them accept it because they have no choice. If they want to enter a new market, they used to just overwhelm the competition with their massive resources, and there wasn't much competitors could do. But it's not like that any more. They are behind the curve and falling further behind with every month. And as long as Mr. Too-Many-Y-Chromosomes is in charge, it seems unlikely to me that will change any time soon.
The other big typical Microsoft error was rushing out buggy/slow software and betting they would have plenty of time to fix it later. This worked fine for decades but user expectation’s have increased as often happens. If someone re-released a 1950s era automobile consumers would be horrified at how unreliable it was. Totally acceptable in the 1950s. Totally unacceptable in 2012. For its size and complexity I don’t think Winodws 8/RT is unexpectidly buggy/slow it’s more that the competition had the luxury of a 5-6 year head start slowly evolving their operating systems. Microsoft had to do it in 2 years. So you get all the pain of bugs upfront instead of spread out over a more tolerable time table.
Ironically the biggest mistake is very atypically the type of error Microsoft makes. They rushed people into this new platform quickly without doing much to soften the ground or ease users over. Retaining the classic desktop UI was a big hedge on the Metro bet but only offers an escape not a bridge. Generally Microsoft has to be dragged into the future kicking and screaming. This is a rare case where they actually moved too fast for user comfort. If they had made Windows 8 more of a bridge with the new UI features and other major changes taking a less in your face presence they could have moved forward quickly with Windows 9 as a bigger change.
All that being said I don’t think it’s a total diaster. They just need to quickly walk back a few bad choices especailly for desktop users. They need to make a few concessions to usability in the Modern UI style. Mostly they just need to accept that business practices that worked when you were a giant monopoly don’t work when you are the new comeptitor challenging the big established players.