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To go a step further, the reason it's often impossible to add a new vendor if that you've signed a bunch of contracts with your customers saying you're not going to send their data to other vendors in all sorts of various flavors.


And the pain of the procurement process, specially when you follow a certification such as iso27001, soc2 or similar.


soc2 is stupidly viral but generally not a blocker since its pretty straightforward to get.

It's really the per-customer contractual agreements you had to sign to grow that make things horrible.




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