> The message you’re sending is that you think I’m not capable of reading and writing my own emails.

The message they are sending is you, as a user, do not matter to them. Only the analytics and KPIs do.

They spent lavishly on this crap without asking if anyone actually wanted it first. Now they're stuck with a bad investment and no uptake.

As usual, in the world of corporate power, you are just the inconvenient flotsam that occasionally rises to the top.