> By definition useful user support allows operations that are beyond the user’s permissions
And this is where most of the vulnerabilities come FROM, AI or no AI.
You can't expect entry-level support workers to be responsible. Either you codify a process (which you can still do with an AI), or you become like a cell carrier, extremely vulnerable to SIM swapping attacks.
And this is where most of the vulnerabilities come FROM, AI or no AI.
You can't expect entry-level support workers to be responsible. Either you codify a process (which you can still do with an AI), or you become like a cell carrier, extremely vulnerable to SIM swapping attacks.