The desktop support people agreed at my last job said MACs was more expensive upfront but less hardware faults and RMA for devices that were dead on delivery. They also had less support calls after new users learned the platform. The business said hell no we would rather pay less upfront.
I think Apple's era of unreliable laptops were the ones with Butterfly keyboards. So many issues back then, but they did a complete 180 once they reintroduced the magic keyboard and then Apple Silicon.
Apple Intel laptop + a butterfly keyboard was the absolute gutter tier experience. Not only it was slow and ran hot, but after a few months a random key would get stuck and stop working.
I was gifted a Touch Bar and bought an M1 air when they came out. It was a night a day difference. Fan speed and throttling killed the experience and Touch Bar was not good.
