yeah you should definitely not be getting rate limited, sorry this is annoying you're not the first to report i will dig in.
as far as support, i know there is a huge effort going on right now to improve response time and support in general, also I'm not as active in discord as I ought to be there's just so much noise, feel free to ping me on there directly if I can help brandon/@ygwyg. can't promise it'll be an instant response but I will respond
You really think an individual employee trying to help a customer when they likely have little impact on org wide issues like how customer support is run is tarpitting? Seems a bit uncharitable
as far as support, i know there is a huge effort going on right now to improve response time and support in general, also I'm not as active in discord as I ought to be there's just so much noise, feel free to ping me on there directly if I can help brandon/@ygwyg. can't promise it'll be an instant response but I will respond