I'm not surprised that a company with a such a broken system before AI has such an embarrassing issue with AI. There was barely a human touch before. Good luck to anyone who has an issue that isn't a gigantic public spectacle.
A few years ago, someone stole my (previously deleted) Facebook account and support never followed up on my multiple complaints, even after uploading my ID/jumping through several hoops to prove my identity. Granted, this is just one case, but I'm not the only person with a story like this where I had a real issue and the response was crickets. Seems like it's representative of something systemic.
A few years ago, someone stole my (previously deleted) Facebook account and support never followed up on my multiple complaints, even after uploading my ID/jumping through several hoops to prove my identity. Granted, this is just one case, but I'm not the only person with a story like this where I had a real issue and the response was crickets. Seems like it's representative of something systemic.