I found this quote from the project's letter about the situation impressive:
"Providing full refunds means we will have to absorb a hit for both credit card (3%) and Kickstarter fees (5%) totaling over $11,000. Today we asked Kickstarter for the 5% fee they collected based on the circumstances, however regardless of their decision YOU WILL RECEIVE 100% OF YOUR MONEY BACK."
I'm sure plenty of people wouldn't have had a problem if they'd passed along the various fees. After all, Kickstarters are still speculative projects that can fail even after funding. Eating whatever fees they can't get refunded is seriously going above and beyond to make things right for their backers in a difficult situation.
"Providing full refunds means we will have to absorb a hit for both credit card (3%) and Kickstarter fees (5%) totaling over $11,000. Today we asked Kickstarter for the 5% fee they collected based on the circumstances, however regardless of their decision YOU WILL RECEIVE 100% OF YOUR MONEY BACK."
I'm sure plenty of people wouldn't have had a problem if they'd passed along the various fees. After all, Kickstarters are still speculative projects that can fail even after funding. Eating whatever fees they can't get refunded is seriously going above and beyond to make things right for their backers in a difficult situation.