(Adds lsc to the list of likely NSA collaborators…) ;-)
And yeah, you're right about hosting SLAs - I've got a hosting account which proudly advertises "100% uptime guarantee", which in the fineprint/t&cs offers "pro rata refunds for _twice_ your costs of any downtime!" – on a $48/year invoice - so if they go down for an entire _week_, they'll owe me not quite two whole dollars. Thanks...
Even the much more expensive/professional hosting I arrange for other clients always includes something like:
Limitation of Damages
Recovery of damages from $hostingCompany may not exceed
the amount of fees it has collected on the account.
And yeah, you're right about hosting SLAs - I've got a hosting account which proudly advertises "100% uptime guarantee", which in the fineprint/t&cs offers "pro rata refunds for _twice_ your costs of any downtime!" – on a $48/year invoice - so if they go down for an entire _week_, they'll owe me not quite two whole dollars. Thanks...
Even the much more expensive/professional hosting I arrange for other clients always includes something like: