This is why I like choosing open source technologies with some sort of commercial support available. The best support I've ever gotten was from MySQL ab. (before Sun) -- the 10k we paid them for two years and three servers was affordable back then even for a small startup. I had a MySQL engineer (if memory serves he is now a MySQL community manager at Oracle) SSH into my server 34 minutes after a desperate call.

Disclaimer: I work for a company providing commercial support (scaling) for an open source project (Drupal).